Terms of Service

 

These terms apply to every purchase from Pharaonic Finds through pharaonicfinds.com.au. By placing an order, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

 

1. About us

Pharaonic Finds is an online-only collectibles store based in Narre Warren South, Victoria, Australia. We sell trading card games (Pokémon, One Piece, Yu-Gi-Oh!, Disney Lorcana, Dragon Ball and others), sealed product, single cards and anime figures. We do not have a walk-in shop.

 

2. Products and descriptions

• We describe and photograph every product as accurately as we can. Colours and finishes may look slightly different on your screen.

• Language: each listing states whether a product is English or Japanese (or another language). Please check before buying.

• Single cards: condition is described in the listing (for example Near Mint). Condition grading is our honest assessment and can vary slightly between collectors. Photos of the actual card are shown where provided.

• Sealed product: sold factory sealed unless the listing says otherwise (for example "unsealed display"). We do not open, search or weigh packs.

• Authenticity: everything we sell is genuine product sourced from official distributors or trusted suppliers.

• Random contents: booster packs, boxes and other blind products contain random cards. We cannot guarantee any particular card, rarity or "hit", and the contents of a pack are not a fault.

 

3. Prices and payment

• All prices are in Australian dollars (AUD) and include GST where it applies.

• Shipping costs are shown at checkout before you pay.

• We accept the payment methods shown at checkout (currently card payments and PayPal). Your order is confirmed once payment is received.

• Pricing errors: if a product is listed at an obviously wrong price because of a genuine error, we will contact you before sending it. You can choose to pay the correct price or cancel for a full refund.

• We may limit quantities per customer on high-demand products, and may cancel orders that exceed those limits. Any cancelled order is refunded in full.

 

4. Pre-orders

• Pre-order release dates are estimates from the manufacturer or distributor and may change because of shipping or manufacturing delays.

• Pre-orders are paid in full at the time of order.

• If our allocation from the distributor is reduced, we fill pre-orders in the order they were placed. If we cannot fill yours, we will refund you in full.

• If a release is delayed significantly, you may cancel your pre-order for a full refund at any time before it ships.

 

5. Shipping and delivery

• We ship from Australia to addresses within Australia using Australia Post. Delivery times depend on your location and the Australia Post service selected at checkout.

• Orders are usually dispatched the next business day after payment. In-stock items in a mixed order with a pre-order may be held until the pre-order releases unless shipped separately.

• You will receive tracking details by email once your order ships.

• Please make sure your delivery address is correct. If an order is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-sending at your cost, or refund the order minus original shipping.

• If your parcel is lost or arrives damaged, see "Lost or damaged in transit" in the Refund & Returns Policy below.

 

6. Out-of-stock items

We sell across more than one channel, so occasionally an item sells out at the same moment you order it. If that happens, we will contact you and either refund that item in full or, if you prefer, offer a suitable alternative. For low-value single cards in a larger order, we may refund the unavailable card and ship the rest of your order without waiting for a reply, so you aren't held up.

 

Refund & Returns Policy

 

We don't offer refunds for change of mind, but you always get a refund, replacement or repair if something you bought from us is faulty, damaged, or not as described.

 

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

 

Change of mind

We do not offer refunds or exchanges if you simply change your mind, ordered the wrong item, or no longer want it. This includes:

• opened sealed product (booster packs, boxes, tins, collections);

• the contents of booster packs or other random products (pulls are random and are not a fault);

• price changes in the market after your purchase.

If you'd like to cancel an order before it ships, contact us as soon as possible and we'll do our best to help.

 

Faulty, damaged or not as described

You are entitled to a remedy if an item:

• arrives damaged;

• is significantly different from its description or photos (for example wrong language, wrong product, or a single card in noticeably worse condition than listed);

• is not genuine; or

• is otherwise not of acceptable quality.

Minor factory imperfections on sealed product (such as small creases or scuffs on outer packaging or shrink wrap) are common in the trading card industry. Contact us if you're unsure whether a problem qualifies; we'll always look at it fairly.

 

Lost or damaged in transit

If your parcel doesn't arrive or arrives damaged, contact us. We will work with the carrier and send a replacement or refund you if the item is lost or damaged before it reaches you.

If tracking shows the parcel was delivered but you haven't received it, please check with neighbours and your local post office first, then contact us so we can lodge an investigation with the carrier.

 

How to make a claim

• Email info@pharaonicfinds.com within 7 days of delivery where possible, with your order number, a description of the problem, and photos (including the outer packaging if the item arrived damaged).

• Please keep the item and all packaging until we've reviewed your claim. Don't open damaged sealed product.

• We aim to reply within 24–48 hours. If we ask you to return the item, we'll give you the return address and pay reasonable return postage for faulty, damaged or incorrect items.

Reporting within 7 days helps us resolve claims with carriers and suppliers quickly. It does not limit your rights under the Australian Consumer Law if a fault appears later.

 

How refunds are paid

• Approved refunds go back to your original payment method (card or PayPal), usually within 5–10 business days of approval depending on your bank.

• For a faulty, damaged or incorrect item, the refund includes the original shipping cost for that item.

• Where a replacement is available, you can choose a replacement or a refund for a major failure.

 

Claims we may refuse

To keep things fair for every customer, we may refuse a refund, return or replacement where:

• the item returned is not the item we sent, or cards or packs have been swapped, resealed or tampered with;

• the claim is fraudulent or the evidence provided has been altered; or

• the policy is being misused, such as repeated claims designed to obtain extra product.

We inspect returned items before approving a remedy. This does not affect genuine claims under the Australian Consumer Law.

 

Other terms

 

Trademarks and content

Pokémon, One Piece, Yu-Gi-Oh!, Disney Lorcana, Dragon Ball and related names and images are trademarks of their respective owners. Pharaonic Finds is an independent retailer and is not affiliated with or endorsed by them. Photos and text on our site belong to Pharaonic Finds and may not be copied without permission.

 

Liability

To the extent permitted by law, including the Australian Consumer Law, our liability for any product is limited to replacing it, repairing it, or refunding the price you paid. We are not liable for indirect losses, such as a change in a card's market value. This clause does not exclude, restrict or modify any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

 

Privacy

We collect your name, contact details, delivery address and order history to process and deliver your orders and to contact you about them. Payments are processed by our payment providers (Square and PayPal); we do not store your full card details. We only send marketing emails if you opt in, and you can unsubscribe at any time. We don't sell your personal information. Contact us to access or correct the information we hold about you.

 

Changes to these terms

We may update these terms from time to time. The version on our website when you place an order applies to that order.

 

Governing law

These terms are governed by the laws of Victoria, Australia.

 

Contact us

Pharaonic Finds

Email: info@pharaonicfinds.com

Mailing address: Suite 4234, Shop 18, 400 Cranbourne Road, Narre Warren South VIC 3805

This is an online-only store; the mailing address is for correspondence and returns we have arranged with you, not walk-in visits.